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Customer Service

Frequently Asked Questions

Am I getting the speeds I am paying for?

We offer “up-to” speeds, so if you are paying for the 5Mbps package, you will get as close to 5Mbps as possible. If you have Non-Line-of-Sight equipment because you have trees and obstructions between you and the tower, your speeds will be lower. If you have clear line-of-sight to the tower, you should get the maximum speed.

How can I tell what speed I am getting?

You can run a speed test here. Your household shares the bandwidth, so do a speed test when all other computers and devices are turned off.

What if my Internet seems slow?

Computers that are infested with viruses, spyware, malware, or have not been taken in for a routine check-up are the leading cause of your Internet being slow. At a very minimum for computers that are connected to the internet, RFC Broadband recommends virus protection to be running and up-to-date. If you do not currently have an anti-virus program running, we recommend downloading and installing either Microsoft Security

Essentials or AVG Anti-Virus, both are free. Another quick (and free) way to boost your speed is to use a different browser, such as Firefox or Google Chrome.

I’m getting the speed I should, but I want more! What can I do?

You can change your package at any time, simply call or email Customer Support. Changing your package does not extend your contract term.

Why do I need a router to access the Internet through my laptop? I thought I had wireless internet.

A router is necessary to connect any wireless laptops or PCs. Our service is wireless from our tower to the radio that we install on your home. The router allows you to connect as many computers to our service as you would like.

I’m getting a new roof put on. What do I need to do?

Call Support to schedule a paid service visit to remount your outside equipment.

How do I know which email program to use?

The email program you use is based on personal preference. Many operating systems have an email program included.

What is your usage policy?

While our Internet plans allow you to download an unlimited amount of data, there are laws against downloading certain things, including copyright-infringed works. When we get a DMCA complaint linked to your account, we are required by law to notify you. The first 3 “strikes” are free, and then it’s $10 per DMCA complaint up to 12, which is when we have to ask you to find another ISP.

Do you have a referral program?

We love it when you love the service enough to tell your friends and neighbors, so we offer a referral credit of $25 for each person you sign up. They will also get a $25 credit for signing up. There is no limit to how many referral credits you can get!

Do you offer refunds?

Sorry, we cannot offer refunds. However, our service is non-contract, so you are free to discontinue service at any time.